Termini u Kundizzjonijiet Ġenerali tal-Bejgħ

1. Suġġett u kamp ta' applikazzjoni

Dawn it-Termini u Kundizzjonijiet Ġenerali tal-Bejgħ (minn hawn 'il quddiem il-"CGV") jirregolaw il-bejgħ tas-servizz SYAGA Audit, awditjar tal-konformità Microsoft 365 ikkunsinnat online, minn SYAGA CONSULTING, EURL b'kapital ta' 20 000 EUR, irreġistrata fir-RCS ta' Aix-en-Provence bin-numru SIREN 518 489 471, VAT intra-Komunitarju FR93518489471, li l-uffiċċju rreġistrat tagħha jinsab 2 Impasse Paul Langevin, 13110 Port-de-Bouc, rappreżentata mill-amministratur tagħha Sébastien Questier (minn hawn 'il quddiem il-"Bejjiegħ"), lil kull klijent professjonali (minn hawn 'il quddiem il-"Klijent").

SYAGA Audit huwa kkummerċjalizzat fil-qafas ta' relazzjonijiet bejn professjonisti (B2B). It-tqegħid ta' ordni jimplika l-aċċettazzjoni sħiħa u kompluta ta' dawn il-CGV mill-Klijent, aċċessibbli qabel l-ordni.

Is-servizz jikkonsisti fl-analiżi b'aċċess ta' qari biss tad-dejta tal-konfigurazzjoni tat-tenant Microsoft 365 tal-Klijent (settings tas-sigurtà, regoli ta' politika, skores u metadata tal-konfigurazzjoni), bl-esklużjoni ta' kull kontenut (emails, fajls, messaġġi), u fil-produzzjoni ta' rapport tal-awditjar ikkunsinnat b'mod diġitali.

2. Prezz

499,00 EUR HT  /  598,80 EUR TTC

Il-prezzijiet huma espressi f'euro, mingħajr taxxi u b'taxxi kollha inklużi. Ir-rata tal-VAT applikabbli hija ta' 20%. Il-prezzijiet huma validi fid-data tal-ordni.

Is-servizz SYAGA Audit huwa maħsub għal klijentela professjonali stabbilita fi Franza. It-taxxa Franċiża fuq il-valur miżjud bir-rata ta' 20% hija applikabbli għall-ordnijiet kollha u tidher fuq il-fattura maħruġa mill-Bejjiegħ (SYAGA CONSULTING, EURL, VAT intra-Komunitarju FR93518489471).

Tnaqqis fil-prezz: l-ebda tnaqqis fil-prezz, skont, roħs jew ristorn ma jingħata (imsemmi skont l-artikolu L441-1 II tal-Kodiċi Kummerċjali Franċiż).

3. Ordni u kundizzjonijiet ta' ħlas

L-ordni ssir online. Il-pagament huwa sħiħ, kontanti u ppreppagat b'karta bankarja permezz tal-fornitur ta' pagament Stripe, fil-mument tal-ordni.

Peress li s-servizz jitħallas qabel il-provvista tiegħu, il-perjodu kuntrattwali ta' ħlas huwa ta' 0 jiem (pagament qabel is-servizz), konformement mal-artikolu L441-1 II tal-Kodiċi Kummerċjali Franċiż. L-aċċess għas-servizz u l-kunsinna tar-rapport jinbdew biss wara l-konferma tal-pagament minn Stripe.

Penali ta' dewmien

Għalkemm is-servizz huwa ppreppagat, u b'applikazzjoni tal-artikolu L441-10 III tal-Kodiċi Kummerċjali Franċiż, huwa ppreċiżat li f'każ ta' dewmien fil-ħlas, il-penali huma dovuti awtomatikament mill-għada tad-data tal-iskadenza li tidher fuq il-fattura, bir-rata tal-imgħax applikata mill-Bank Ċentrali Ewropew fl-operazzjoni ta' rifinanzjament l-iktar reċenti tiegħu miżjuda b'10 punti perċentwali, mingħajr ma din ir-rata tista' tkun inqas minn tliet darbiet ir-rata legali tal-imgħax.

Kumpens forfetarju ta' rkupru

Konformement mal-artikoli L441-10 III u D441-5 tal-Kodiċi Kummerċjali Franċiż, kull dewmien fil-ħlas jagħti lok, awtomatikament u mingħajr notifika formali minn qabel, għall-ħlas ta' kumpens forfetarju għall-ispejjeż ta' rkupru ta' 40 EUR għal kull fattura mhux imħallsa. Meta l-ispejjeż ta' rkupru mġarrba jkunu ogħla minn dan l-ammont forfetarju, jista' jintalab kumpens addizzjonali, ġustifikat.

4. Kunsinna tas-servizz diġitali

Ir-rapport tal-awditjar SYAGA Audit (format PDF u/jew interfaċċa online) jiġi kkunsinnat b'mod diġitali, bl-email jew permezz tal-ispazju tal-klijent, b'mod immedjat u fi żmien indikattiv ta' madwar 30 minuta wara l-konferma tal-pagament minn Stripe.

Peress li dan huwa servizz diġitali b'eżekuzzjoni immedjata, il-provvista tiegħu tibda hekk kif jiġi kkonfermat il-pagament. Il-Klijent jirrikonoxxi u jaċċetta li l-eżekuzzjoni tas-servizz tibda immedjatament wara l-pagament.

Dritt ta' rtirar u rinunzja espliċita. Il-Klijent, professjonist li jaġixxi fil-qafas tal-attività tiegħu, jikkonsenti espliċitament għall-eżekuzzjoni immedjata tas-servizz mal-pagament u jirrinunzja espliċitament għal kull dritt ta' rtirar li minnu jista' eventwalment jibbenefika, peress li s-servizz jikkostitwixxi kontenut diġitali pprovdut immedjatament. Dan il-kunsens u din ir-rinunzja jinġabru b'mod attiv fil-mument tal-pagament, permezz ta' kaxxa ddedikata li trid tiġi mmarkata.

Immediate performance and loss of the right of withdrawal. The Service is digital content supplied without a tangible medium, the performance of which begins as soon as payment is confirmed. By confirming their order, the Client expressly requests that performance begin before the expiry of the fourteen-day withdrawal period, and acknowledges that they will lose their right of withdrawal once the digital content has been supplied.

The Seller provides the Client, on a durable medium and before the expiry of the withdrawal period, with confirmation of that express agreement and of that acknowledgement. This confirmation is included in the payment confirmation email (Articles L. 221-28, 13° c and L. 221-13, second paragraph, of the French Consumer Code).

The Client thereby loses their right of withdrawal under Article L. 221-28, 13° of the French Consumer Code. In the alternative, the Service being a service fully performed as soon as the report is made available, Article L. 221-28, 1° of the same code also applies. These provisions implement statutory exceptions; they do not constitute a contractual waiver of a right of public policy (Article L. 221-29 of the French Consumer Code).

5. Ilmenti

Kull ilment relatat mal-ordni jew mas-servizz jista' jintbagħat lil:

• Email: contact@syaga.eu
• Ittra: SYAGA CONSULTING, 2 Impasse Paul Langevin, 13110 Port-de-Bouc

Il-Bejjiegħ jimpenja ruħu li jikkonferma l-wasla u jipproċessa kull ilment fi żmien indikattiv ta' 5 ijiem tax-xogħol.

6. Rifużjoni

Peress li s-servizz SYAGA Audit huwa servizz diġitali b'eżekuzzjoni immedjata, il-modalitajiet u l-kundizzjonijiet ta' rifużjoni huma suġġett ta' Politika ta' Rifużjoni separata, li tispeċifika l-kriterji oġġettivi li jattivawha. Il-Klijent huwa mistieden jaqraha qabel kull ordni.

7. Intellectual property and limits of use

The SYAGA Audit platform, its software components, its analysis engine, its documentation, its methods, its trademarks and its content remain the exclusive property of the Seller. Placing an order transfers no intellectual property rights to the Customer (French Intellectual Property Code, art. L122-6).

The Customer receives a personal, non-exclusive and non-transferable right to use the service and the reports for internal purposes. The Customer may keep the reports and share them freely within their organisation and with their advisers, their insurer or their client. The data of their Microsoft 365 tenant remains their property.

No reverse engineering. The Customer shall not decompile, disassemble or analyse the service in order to reconstruct how it works or to derive a competing service, and shall not circumvent its technical protection measures. This prohibition does not restrict the right of decompilation for interoperability provided by article L122-6-1 of the French Intellectual Property Code: that right is mandatory law and any clause to the contrary would be void.

The Customer shall likewise not extract or re-use a substantial part of the Seller's databases (French Intellectual Property Code, art. L342-1). Infringement is punishable under article L335-2 of the same code.

8. Limitation of liability

SYAGA Audit is an aid to assessment and documentation. The report describes a state observed at a given moment, from data read in read-only mode. It guarantees neither the Customer's regulatory compliance nor the absolute security of their Microsoft 365 environment, and replaces neither individual legal advice nor a certification.

The Seller is bound by an obligation of means. The Seller is not liable for the consequences of a security breach, a non-compliance or an incident affecting the Customer's environment.

To the extent permitted between professionals, the Seller's total liability, on any ground whatsoever, is limited to the amount actually paid by the Customer for the service concerned. Indirect damage, in particular loss of business, loss of data, loss of turnover and damage to reputation, is not compensated. This clause is consistent with article 10.3 of the terms of use.

This limitation does not apply in the event of gross negligence or wilful misconduct, nor where the law forbids it. It cannot deprive the Seller's essential obligation of its substance (French Civil Code, art. 1170); a debtor is in principle liable only for damage foreseeable when the contract was concluded (French Civil Code, art. 1231-3).

9. Contract concluded electronically

Before confirming the order, the Customer sees its details, its price excluding tax and its total price including all taxes, and can correct any input errors (French Civil Code, art. 1127-1 and 1127-2). These terms are accessible before the order, in a form that allows them to be kept and reproduced. Acceptance is collected through a checkbox that is never pre-ticked.

Identifying the text accepted. Every copy of these terms carries, at the top of the page, a digital fingerprint (SHA-256) computed on the text of its clauses in the language displayed. That fingerprint identifies this text down to a single character: it changes as soon as any clause changes. It is what makes it possible to establish later, and without argument, which text was brought to the Customer's attention and accepted by the Customer (French Civil Code, art. 1119 and 1366). The Customer is invited to save or print a copy of these terms before placing an order.

Language of the contract. The contract is concluded in French. Translations of these terms made available on the site are provided for the Customer's understanding; in the event of any discrepancy between a translation and the French text, the French text prevails. Where a clause is not yet available in the language displayed, this page states so at the top of the document.

Filing and copies. The Seller keeps a register of the successive versions of these terms and of their digital fingerprint. The concluded contract is not filed by the Seller in a form that the Customer can consult online. The Customer may obtain a copy of the text accepted by writing to contact@syaga.eu, quoting the date of the order or the fingerprint shown at the top of the copy read.

Article 1127-3 of the French Civil Code allows these obligations to be waived in contracts between professionals. The Seller does not use that option and applies these safeguards to every customer.

10. Liġi applikabbli u ġurisdizzjoni kompetenti

Dawn il-CGV huma soġġetti għad-dritt Franċiż.

F'każ ta' tilwima u fin-nuqqas ta' riżoluzzjoni bonarja, kull tilwima relatata mal-formazzjoni, l-eżekuzzjoni jew l-interpretazzjoni tagħhom taqa' taħt il-kompetenza esklussiva tal-qrati tad-distrett tal-uffiċċju rreġistrat ta' SYAGA CONSULTING (il-Qorti Kummerċjali ta' Aix-en-Provence jew il-Qorti Ġudizzjarja kompetenti).