Refund and Withdrawal Policy

1. Seller identity

This document sets out the refund and withdrawal policy applicable to the SYAGA Audit service, published and marketed by:

Statement required by Article L441-1 II of the French Commercial Code for any commercial communication between professionals.

2. Price and payment of the service

Prices are expressed in euros, valid on the order date. Payment is made in full by bank card via Stripe at the time of ordering (prepayment). Access to the service and delivery of the report are triggered after payment confirmation. As the service is prepaid, no payment term or late payment penalty applies under this policy.

The detailed terms and conditions of sale, the terms of payment and the statements required under Article L441-1 II of the French Commercial Code are set out in the Terms and Conditions of Sale, a separate document.

3. Delivery of the digital service

SYAGA Audit is a digital service performed immediately. The audit report is made available online as soon as the Stripe payment is confirmed: viewing in your browser and download as a PDF, from a personal link. A confirmation email sends you that link. The report is not sent as an attachment.

4. Refund policy

SYAGA CONSULTING applies a clear and restrictive policy, appropriate to the nature of a digital service delivered immediately:

Cases giving entitlement to a full refund

A full refund (€499 excl. VAT / €598.80 incl. VAT) is due only in the following objectively verifiable situations:

• Empty, unusable report: the unavailability or proven malfunction of the Microsoft application programming interfaces (APIs) prevents data collection and results in a report with no content.
• Report unavailable: the report remains inaccessible from your personal link more than 48 hours after payment confirmation.

Outside these cases: assistance rather than a refund

Outside the situations above, no refund is due. If the client considers that the report does not match their expectations, SYAGA CONSULTING will support them in re-running and redoing the audit in order to obtain a compliant, usable report, at no additional cost.

Refund request

Any request must be sent to contact@syaga.eu, together with the evidence needed to establish the impossibility of delivery. The request is processed within an indicative period of 5 business days.

5. Right of withdrawal between professionals

SYAGA Audit is sold exclusively to professionals (B2B sale). The 14-day right of withdrawal provided for by the French Consumer Code does not, as a matter of principle, apply between professionals.

Exception: very small businesses

By way of exception, the 14-day right of withdrawal may apply to a business client when the following three cumulative conditions are met:

• the contract is concluded off-premises within the meaning of Article L. 221-1 of the French Consumer Code, which is not the case for an order placed spontaneously online;
• the subject of the contract does not fall within the scope of the client's main activity;
• the client employs five staff or fewer.

Article L221-3 of the Consumer Code.

Immediate performance and loss of the right of withdrawal

Where the right of withdrawal applies, as SYAGA Audit is digital content whose execution begins immediately after payment, the client:

• expressly requests that performance begin before the end of the withdrawal period;
• expressly acknowledges that they will lose their right of withdrawal once the digital content has been supplied.

This express dual consent is obtained by means of an active, non-pre-ticked checkbox, before payment is finalised. The seller further provides the client, on a durable medium and before the expiry of the withdrawal period, with confirmation of that express agreement and of that acknowledgement (Article L. 221-13, second paragraph, of the French Consumer Code).

Article L. 221-28, 13° of the French Consumer Code (digital content supplied without a tangible medium) and, in the alternative, Article L. 221-28, 1° (service fully performed). These exceptions are provided for by statute; the chapter being of public policy (Article L. 221-29), they do not take the form of a contractual waiver.

6. Complaints

Any complaint regarding the SYAGA Audit service may be addressed to:

SYAGA CONSULTING - 2 Impasse Paul Langevin, 13110 Port-de-Bouc
Email: contact@syaga.eu

Complaints are handled within an indicative timeframe of 5 business days.

7. Applicable law and competent jurisdiction

These provisions are governed by French law. Any dispute relating to their interpretation or performance falls within the jurisdiction of the courts within the jurisdiction of SYAGA CONSULTING's registered office (Aix-en-Provence Commercial Court or the competent judicial court), subject to mandatory rules.

8. Personal data

The processing of personal data in connection with the order and the Microsoft 365 audit is the subject of a separate Privacy Policy, to which the client is invited to refer. SYAGA CONSULTING acts therein as controller for billing data, and as processor (Article 28 of the GDPR) for the configuration data of the client's Microsoft 365 tenant.