SYAGA Audit - Online Microsoft 365 compliance audit - SYAGA CONSULTING
Sale between businesses (B2B). Version 1.0 - Date of last update: 26 June 2026.
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These General Terms and Conditions of Sale (hereinafter the "GTC") govern the sale of the SYAGA Audit service, a Microsoft 365 compliance audit delivered online, by SYAGA CONSULTING, a limited liability company (EURL) with share capital of EUR 20,000, registered with the Aix-en-Provence Trade and Companies Register under SIREN 518 489 471, intra-community VAT FR93518489471, with its registered office at 2 Impasse Paul Langevin, 13110 Port-de-Bouc, represented by its manager Sébastien Questier (hereinafter the "Seller"), to any professional customer (hereinafter the "Customer").
SYAGA Audit is marketed within the framework of business-to-business (B2B) relationships. Placing an order implies full and unreserved acceptance of these T&Cs by the Client, which are available before ordering.
The service consists of the read-only analysis of the configuration data of the Client's Microsoft 365 tenant (security settings, policy rules, scores and configuration metadata), excluding any content (emails, files, messages), and the production of an audit report delivered in digital form.
| Product | Price excl. VAT | VAT (20%) | Price incl. VAT |
|---|---|---|---|
| SYAGA Audit - Microsoft 365 compliance audit | 499,00 EUR | 99,80 EUR | 598,80 EUR |
499,00 EUR HT / 598,80 EUR TTC
Prices are stated in euros, exclusive of tax and inclusive of all taxes. The applicable VAT rate is 20%. Prices are valid as at the date of the order.
The SYAGA Audit service is intended for a professional clientele established in France. French value added tax at the rate of 20% applies to all orders and appears on the invoice issued by the Seller (SYAGA CONSULTING, EURL, intra-community VAT FR93518489471).
Price reductions: no price reduction, discount, rebate or allowance is granted (statement pursuant to Article L441-1 II of the French Commercial Code).
The order is placed online. Payment is made in full, in cash and prepaid by bank card via the payment provider Stripe, at the time of ordering.
As the service is paid for prior to its provision, the contractual payment term is 0 days (payment prior to the service), in accordance with Article L441-1 II of the Commercial Code. Access to the service and delivery of the report are triggered only after payment confirmation by Stripe.
Although the service is prepaid, and pursuant to Article L441-10 III of the French Commercial Code, it is specified that in the event of late payment, penalties are automatically due from the day after the due date shown on the invoice, at the interest rate applied by the European Central Bank to its most recent refinancing operation increased by 10 percentage points, without this rate being lower than three times the statutory interest rate.
In accordance with Articles L441-10 III and D441-5 of the French Commercial Code, any late payment gives rise, automatically and without prior formal notice, to the payment of a fixed recovery cost indemnity of EUR 40 per unpaid invoice. Where the recovery costs incurred exceed this fixed amount, additional compensation may be claimed on presentation of supporting evidence.
The SYAGA Audit report (PDF format and/or online interface) is delivered digitally, by email or via the client area, immediately and within an indicative timeframe of approximately 30 minutes following payment confirmation by Stripe.
As this is a digital service with immediate performance, its provision begins as soon as payment is confirmed. The Client acknowledges and accepts that performance of the service begins immediately after payment.
Right of withdrawal. The Service is sold between businesses. The fourteen-day right of withdrawal provided for by the French Consumer Code does not, as a matter of principle, benefit a professional buyer. By way of exception, Article L. 221-3 of the French Consumer Code extends it to contracts concluded off-premises between two professionals where, cumulatively, the subject of the contract does not fall within the scope of the main activity of the professional solicited and where that professional employs five staff or fewer. An order placed spontaneously online is not a contract concluded off-premises; conversely, an order placed immediately after the Client has been personally solicited away from the Seller's premises may be (Article L. 221-1 of the same code).
Immediate performance and loss of the right of withdrawal. The Service is digital content supplied without a tangible medium, the performance of which begins as soon as payment is confirmed. By confirming their order, the Client expressly requests that performance begin before the expiry of the fourteen-day withdrawal period, and acknowledges that they will lose their right of withdrawal once the digital content has been supplied.
The Seller provides the Client, on a durable medium and before the expiry of the withdrawal period, with confirmation of that express agreement and of that acknowledgement. This confirmation is included in the payment confirmation email (Articles L. 221-28, 13° c and L. 221-13, second paragraph, of the French Consumer Code).
The Client thereby loses their right of withdrawal under Article L. 221-28, 13° of the French Consumer Code. In the alternative, the Service being a service fully performed as soon as the report is made available, Article L. 221-28, 1° of the same code also applies. These provisions implement statutory exceptions; they do not constitute a contractual waiver of a right of public policy (Article L. 221-29 of the French Consumer Code).
Any complaint relating to the order or the service may be sent to:
The Seller undertakes to acknowledge receipt of and to process any complaint within an indicative period of 5 business days.
As the SYAGA Audit service is a digital service with immediate performance, the terms and conditions of refund are set out in a separate Refund Policy, which specifies the objective criteria triggering it. The Client is invited to review it before placing any order.
The SYAGA Audit platform, its software components, its analysis engine, its documentation, its methods, its trademarks and its content remain the exclusive property of the Seller. Placing an order transfers no intellectual property rights to the Customer (French Intellectual Property Code, art. L122-6).
The Customer receives a personal, non-exclusive and non-transferable right to use the service and the reports for internal purposes. The Customer may keep the reports and share them freely within their organisation and with their advisers, their insurer or their client. The data of their Microsoft 365 tenant remains their property.
No reverse engineering. The Customer shall not decompile, disassemble or analyse the service in order to reconstruct how it works or to derive a competing service, and shall not circumvent its technical protection measures. This prohibition does not restrict the right of decompilation for interoperability provided by article L122-6-1 of the French Intellectual Property Code: that right is mandatory law and any clause to the contrary would be void.
The Customer shall likewise not extract or re-use a substantial part of the Seller's databases (French Intellectual Property Code, art. L342-1). Infringement is punishable under article L335-2 of the same code.
SYAGA Audit is an aid to assessment and documentation. The report describes a state observed at a given moment, from data read in read-only mode. It guarantees neither the Customer's regulatory compliance nor the absolute security of their Microsoft 365 environment, and replaces neither individual legal advice nor a certification.
The Seller is bound by an obligation of means. The Seller is not liable for the consequences of a security breach, a non-compliance or an incident affecting the Customer's environment.
To the extent permitted between professionals, the Seller's total liability, on any ground whatsoever, is limited to the amount actually paid by the Customer for the service concerned. Indirect damage, in particular loss of business, loss of data, loss of turnover and damage to reputation, is not compensated. This clause is consistent with article 10.3 of the terms of use.
This limitation does not apply in the event of gross negligence or wilful misconduct, nor where the law forbids it. It cannot deprive the Seller's essential obligation of its substance (French Civil Code, art. 1170); a debtor is in principle liable only for damage foreseeable when the contract was concluded (French Civil Code, art. 1231-3).
Before confirming the order, the Customer sees its details, its price excluding tax and its total price including all taxes, and can correct any input errors (French Civil Code, art. 1127-1 and 1127-2). These terms are accessible before the order, in a form that allows them to be kept and reproduced. Acceptance is collected through a checkbox that is never pre-ticked.
Identifying the text accepted. Every copy of these terms carries, at the top of the page, a digital fingerprint (SHA-256) computed on the text of its clauses in the language displayed. That fingerprint identifies this text down to a single character: it changes as soon as any clause changes. It is what makes it possible to establish later, and without argument, which text was brought to the Customer's attention and accepted by the Customer (French Civil Code, art. 1119 and 1366). The Customer is invited to save or print a copy of these terms before placing an order.
Language of the contract. The contract is concluded in French. Translations of these terms made available on the site are provided for the Customer's understanding; in the event of any discrepancy between a translation and the French text, the French text prevails. Where a clause is not yet available in the language displayed, this page states so at the top of the document.
Filing and copies. The Seller keeps a register of the successive versions of these terms and of their digital fingerprint. The concluded contract is not filed by the Seller in a form that the Customer can consult online. The Customer may obtain a copy of the text accepted by writing to contact@syaga.eu, quoting the date of the order or the fingerprint shown at the top of the copy read.
Article 1127-3 of the French Civil Code allows these obligations to be waived in contracts between professionals. The Seller does not use that option and applies these safeguards to every customer.
These GTC are governed by French law.
In the event of a dispute and failing an amicable resolution, any difference relating to their formation, performance or interpretation falls under the exclusive jurisdiction of the courts within the jurisdiction of SYAGA CONSULTING's registered office (Commercial Court of Aix-en-Provence or the competent Judicial Court).
The report is a diagnostic: it states what is observed, it does not fix anything on your behalf.