Splošni pogoji prodaje

1. Predmet in področje uporabe

Ti Splošni pogoji prodaje (v nadaljevanju SPP) urejajo prodajo storitve SYAGA Audit, spletne revizije skladnosti Microsoft 365, s strani družbe SYAGA CONSULTING, EURL z osnovnim kapitalom 20.000 EUR, vpisane v register RCS Aix-en-Provence pod SIREN 518 489 471, ID za DDV znotraj EU FR93518489471, s sedežem na naslovu 2 Impasse Paul Langevin, 13110 Port-de-Bouc, ki jo zastopa poslovodja Sébastien Questier (v nadaljevanju Prodajalec), vsaki poslovni stranki (v nadaljevanju Stranka).

SYAGA Audit se trži v okviru razmerij med poslovnimi subjekti (B2B). Oddaja naročila pomeni polno in brezpogojno sprejetje teh SPP s strani Stranke, ki so dostopni pred oddajo naročila.

Storitev obsega analizo konfiguracijskih podatkov najemnika Microsoft 365 Stranke izključno v načinu branja (varnostne nastavitve, pravila politik, rezultati in metapodatki konfiguracije), brez kakršnih koli vsebin (e-pošte, datotek, sporočil), ter pripravo revizijskega poročila, izročenega v digitalni obliki.

2. Cena

499,00 EUR HT  /  598,80 EUR TTC

Cene so izražene v evrih, brez davka in z davkom. Veljavna stopnja DDV je 20 %. Cene veljajo na dan oddaje naročila.

Storitev SYAGA Audit je namenjena poslovnim strankam s sedežem v Franciji. Francoski davek na dodano vrednost po stopnji 20 % se obračuna za vsa naročila in je naveden na računu, ki ga izda Prodajalec (SYAGA CONSULTING, EURL, ID za DDV znotraj EU FR93518489471).

Znižanja cene: ne odobrimo nobenega znižanja cene, popusta ali bonusa (navedba v skladu s členom L441-1 II Trgovinskega zakonika).

3. Naročilo in pogoji plačila

Naročilo se odda prek spleta. Plačilo je celotno, takojšnje in vnaprejšnje, z bančno kartico prek ponudnika plačilnih storitev Stripe, ob oddaji naročila.

Ker je storitev plačana pred njeno izvedbo, je pogodbeni plačilni rok 0 dni (plačilo pred storitvijo), v skladu s členom L441-1 II Trgovinskega zakonika. Dostop do storitve in izročitev poročila se sprožita šele po potrditvi plačila s strani Stripe.

Zamudne kazni

Čeprav je storitev plačana vnaprej, se v skladu s členom L441-10 III Trgovinskega zakonika pojasnjuje, da so v primeru zamude pri plačilu zamudne obresti dolgovane po samem pravu od dne, ki sledi datumu zapadlosti na računu, po obrestni meri, ki jo Evropska centralna banka uporablja za svojo zadnjo operacijo glavnega refinanciranja, povečani za 10 odstotnih točk, pri čemer ta stopnja ne more biti nižja od trikratne zakonske obrestne mere.

Pavšalno nadomestilo za izterjavo

V skladu s členoma L441-10 III in D441-5 Trgovinskega zakonika vsaka zamuda pri plačilu po samem pravu in brez predhodnega uradnega opomina povzroči obveznost plačila pavšalnega nadomestila za stroške izterjave v znesku 40 EUR na neplačan račun. Kadar so dejansko nastali stroški izterjave višji od tega pavšalnega zneska, se lahko na podlagi dokazil zahteva dodatno nadomestilo.

4. Izročitev digitalne storitve

Revizijsko poročilo SYAGA Audit (v obliki PDF in/ali prek spletnega vmesnika) se izroči digitalno, po elektronski pošti ali prek uporabniškega računa, takoj oziroma v okvirnem roku približno 30 minut po potrditvi plačila s strani Stripe.

Ker gre za digitalno storitev s takojšnjo izvedbo, se njeno zagotavljanje začne takoj po potrditvi plačila. Stranka priznava in soglaša, da se izvajanje storitve začne takoj po plačilu.

Pravica do odstopa od pogodbe in izrecna odpoved. Stranka, ki nastopa kot poslovni subjekt v okviru svoje dejavnosti, izrecno soglaša s takojšnjo izvedbo storitve takoj po plačilu in se izrecno odpoveduje vsaki morebitni pravici do odstopa od pogodbe, saj storitev pomeni digitalno vsebino, ki se zagotovi takoj. To soglasje in ta odpoved se aktivno pridobita ob plačilu, s posebnim potrditvenim poljem.

Immediate performance and loss of the right of withdrawal. The Service is digital content supplied without a tangible medium, the performance of which begins as soon as payment is confirmed. By confirming their order, the Client expressly requests that performance begin before the expiry of the fourteen-day withdrawal period, and acknowledges that they will lose their right of withdrawal once the digital content has been supplied.

The Seller provides the Client, on a durable medium and before the expiry of the withdrawal period, with confirmation of that express agreement and of that acknowledgement. This confirmation is included in the payment confirmation email (Articles L. 221-28, 13° c and L. 221-13, second paragraph, of the French Consumer Code).

The Client thereby loses their right of withdrawal under Article L. 221-28, 13° of the French Consumer Code. In the alternative, the Service being a service fully performed as soon as the report is made available, Article L. 221-28, 1° of the same code also applies. These provisions implement statutory exceptions; they do not constitute a contractual waiver of a right of public policy (Article L. 221-29 of the French Consumer Code).

5. Reklamacije

Vsako reklamacijo v zvezi z naročilom ali storitvijo lahko naslovite na:

• E-pošta: contact@syaga.eu
• Pošta: SYAGA CONSULTING, 2 Impasse Paul Langevin, 13110 Port-de-Bouc

Prodajalec se zavezuje, da bo potrdil prejem in obravnaval vsako reklamacijo v okvirnem roku 5 delovnih dni.

6. Vračilo plačila

Ker je storitev SYAGA Audit digitalna storitev s takojšnjo izvedbo, so podrobnosti in pogoji vračila plačila urejeni v ločeni Politiki vračil, ki natančno določa objektivna merila za njihovo uveljavitev. Stranki priporočamo, da se z njo seznani pred oddajo naročila.

7. Intellectual property and limits of use

The SYAGA Audit platform, its software components, its analysis engine, its documentation, its methods, its trademarks and its content remain the exclusive property of the Seller. Placing an order transfers no intellectual property rights to the Customer (French Intellectual Property Code, art. L122-6).

The Customer receives a personal, non-exclusive and non-transferable right to use the service and the reports for internal purposes. The Customer may keep the reports and share them freely within their organisation and with their advisers, their insurer or their client. The data of their Microsoft 365 tenant remains their property.

No reverse engineering. The Customer shall not decompile, disassemble or analyse the service in order to reconstruct how it works or to derive a competing service, and shall not circumvent its technical protection measures. This prohibition does not restrict the right of decompilation for interoperability provided by article L122-6-1 of the French Intellectual Property Code: that right is mandatory law and any clause to the contrary would be void.

The Customer shall likewise not extract or re-use a substantial part of the Seller's databases (French Intellectual Property Code, art. L342-1). Infringement is punishable under article L335-2 of the same code.

8. Limitation of liability

SYAGA Audit is an aid to assessment and documentation. The report describes a state observed at a given moment, from data read in read-only mode. It guarantees neither the Customer's regulatory compliance nor the absolute security of their Microsoft 365 environment, and replaces neither individual legal advice nor a certification.

The Seller is bound by an obligation of means. The Seller is not liable for the consequences of a security breach, a non-compliance or an incident affecting the Customer's environment.

To the extent permitted between professionals, the Seller's total liability, on any ground whatsoever, is limited to the amount actually paid by the Customer for the service concerned. Indirect damage, in particular loss of business, loss of data, loss of turnover and damage to reputation, is not compensated. This clause is consistent with article 10.3 of the terms of use.

This limitation does not apply in the event of gross negligence or wilful misconduct, nor where the law forbids it. It cannot deprive the Seller's essential obligation of its substance (French Civil Code, art. 1170); a debtor is in principle liable only for damage foreseeable when the contract was concluded (French Civil Code, art. 1231-3).

9. Contract concluded electronically

Before confirming the order, the Customer sees its details, its price excluding tax and its total price including all taxes, and can correct any input errors (French Civil Code, art. 1127-1 and 1127-2). These terms are accessible before the order, in a form that allows them to be kept and reproduced. Acceptance is collected through a checkbox that is never pre-ticked.

Identifying the text accepted. Every copy of these terms carries, at the top of the page, a digital fingerprint (SHA-256) computed on the text of its clauses in the language displayed. That fingerprint identifies this text down to a single character: it changes as soon as any clause changes. It is what makes it possible to establish later, and without argument, which text was brought to the Customer's attention and accepted by the Customer (French Civil Code, art. 1119 and 1366). The Customer is invited to save or print a copy of these terms before placing an order.

Language of the contract. The contract is concluded in French. Translations of these terms made available on the site are provided for the Customer's understanding; in the event of any discrepancy between a translation and the French text, the French text prevails. Where a clause is not yet available in the language displayed, this page states so at the top of the document.

Filing and copies. The Seller keeps a register of the successive versions of these terms and of their digital fingerprint. The concluded contract is not filed by the Seller in a form that the Customer can consult online. The Customer may obtain a copy of the text accepted by writing to contact@syaga.eu, quoting the date of the order or the fingerprint shown at the top of the copy read.

Article 1127-3 of the French Civil Code allows these obligations to be waived in contracts between professionals. The Seller does not use that option and applies these safeguards to every customer.

10. Uporabno pravo in pristojno sodišče

Ti SPP so urejeni po francoskem pravu.

V primeru spora, ki ni sporazumno rešen, je za vsak spor v zvezi z njihovo sklenitvijo, izvajanjem ali razlago izključno pristojno sodišče v pristojnosti sedeža družbe SYAGA CONSULTING (gospodarsko sodišče Aix-en-Provence oziroma pristojno redno sodišče).