Opći uvjeti prodaje

1. Predmet i područje primjene

Ovi Opći uvjeti prodaje (dalje u tekstu: „CGV”) uređuju prodaju usluge SYAGA Audit, revizije usklađenosti Microsoft 365 koja se isporučuje online, koju pruža SYAGA CONSULTING, EURL temeljnog kapitala 20.000 EUR, upisano u Trgovački registar Aix-en-Provencea pod brojem SIREN 518 489 471, PDV broj unutar EU FR93518489471, sa sjedištem na adresi 2 Impasse Paul Langevin, 13110 Port-de-Bouc, koje zastupa direktor Sébastien Questier (dalje u tekstu: „Prodavatelj”), svakom poslovnom klijentu (dalje u tekstu: „Klijent”).

SYAGA Audit se prodaje u okviru odnosa između poslovnih subjekata (B2B). Slanjem narudžbe Klijent u potpunosti prihvaća ove Opće uvjete prodaje, koji su dostupni prije narudžbe.

Usluga se sastoji od analize, isključivo u načinu čitanja, konfiguracijskih podataka Klijentova Microsoft 365 tenanta (sigurnosne postavke, pravila politika, ocjene i metapodaci konfiguracije), isključujući svaki sadržaj (e-poštu, datoteke, poruke), te izrade revizijskog izvješća koje se isporučuje u digitalnom obliku.

2. Cijena

499,00 EUR HT  /  598,80 EUR TTC

Cijene su izražene u eurima, bez poreza i s uključenim porezom. Primjenjiva stopa PDV-a iznosi 20 %. Cijene vrijede na dan narudžbe.

Usluga SYAGA Audit namijenjena je poslovnim korisnicima s poslovnim nastanom u Francuskoj. Francuski porez na dodanu vrijednost po stopi od 20 % primjenjuje se na sve narudžbe i naveden je na računu koji izdaje Prodavatelj (SYAGA CONSULTING, EURL, PDV broj unutar EU FR93518489471).

Sniženja cijena: ne odobrava se nikakvo sniženje cijene, popust ili rabat (napomena u skladu s člankom L441-1 II francuskog Trgovačkog zakonika).

3. Narudžba i uvjeti plaćanja

Narudžba se obavlja online. Plaćanje je cjelovito, u cijelosti unaprijed i bankovnom karticom putem pružatelja platnih usluga Stripe, u trenutku narudžbe.

Budući da se usluga plaća prije njezina pružanja, ugovoreni rok plaćanja iznosi 0 dana (plaćanje prije pružanja usluge), u skladu s člankom L441-1 II francuskog Trgovačkog zakonika. Pristup usluzi i isporuka izvješća pokreću se tek nakon što Stripe potvrdi plaćanje.

Zatezne kamate

Iako je usluga plaćena unaprijed, a u primjeni članka L441-10 III francuskog Trgovačkog zakonika, pojašnjava se da u slučaju kašnjenja plaćanja kamate dospijevaju automatski od prvog dana nakon datuma dospijeća navedenog na računu, po kamatnoj stopi koju Europska središnja banka primjenjuje na svoju najnoviju operaciju refinanciranja, uvećanoj za 10 postotnih bodova, s tim da ta stopa ne može biti niža od tri puta zakonske kamatne stope.

Paušalna naknada za troškove naplate

U skladu s člancima L441-10 III i D441-5 francuskog Trgovačkog zakonika, svako kašnjenje plaćanja automatski, bez prethodne opomene, povlači obvezu plaćanja paušalne naknade za troškove naplate od 40 EUR po neplaćenom računu. Kada su stvarni troškovi naplate viši od tog paušalnog iznosa, na temelju dokaza može se zatražiti dodatna naknada.

4. Isporuka digitalne usluge

Revizijsko izvješće SYAGA Audit (u PDF formatu i/ili putem online sučelja) isporučuje se digitalno, e-poštom ili putem korisničkog prostora, odmah i u okvirnom roku od otprilike 30 minuta nakon što Stripe potvrdi plaćanje.

Budući da je riječ o digitalnoj usluzi s trenutačnim izvršenjem, njezino pružanje počinje odmah po potvrdi plaćanja. Klijent priznaje i prihvaća da izvršenje usluge počinje odmah nakon plaćanja.

Pravo na odustanak i izričito odricanje. Klijent, kao poslovni subjekt koji djeluje u okviru svoje djelatnosti, izričito pristaje na trenutačno izvršenje usluge odmah po plaćanju i izričito se odriče svakog eventualnog prava na odustanak koje bi mu inače moglo pripadati, s obzirom na to da usluga predstavlja digitalni sadržaj koji se isporučuje odmah. Ovaj pristanak i ovo odricanje prikupljaju se aktivnim postupkom u trenutku plaćanja, putem posebne kućice za potvrdu.

Immediate performance and loss of the right of withdrawal. The Service is digital content supplied without a tangible medium, the performance of which begins as soon as payment is confirmed. By confirming their order, the Client expressly requests that performance begin before the expiry of the fourteen-day withdrawal period, and acknowledges that they will lose their right of withdrawal once the digital content has been supplied.

The Seller provides the Client, on a durable medium and before the expiry of the withdrawal period, with confirmation of that express agreement and of that acknowledgement. This confirmation is included in the payment confirmation email (Articles L. 221-28, 13° c and L. 221-13, second paragraph, of the French Consumer Code).

The Client thereby loses their right of withdrawal under Article L. 221-28, 13° of the French Consumer Code. In the alternative, the Service being a service fully performed as soon as the report is made available, Article L. 221-28, 1° of the same code also applies. These provisions implement statutory exceptions; they do not constitute a contractual waiver of a right of public policy (Article L. 221-29 of the French Consumer Code).

5. Reklamacije

Svaka reklamacija u vezi s narudžbom ili uslugom može se uputiti na:

• E-pošta: contact@syaga.eu
• Pošta: SYAGA CONSULTING, 2 Impasse Paul Langevin, 13110 Port-de-Bouc

Prodavatelj se obvezuje potvrditi primitak i obraditi svaku reklamaciju u okvirnom roku od 5 radnih dana.

6. Povrat sredstava

Budući da je usluga SYAGA Audit digitalna usluga s trenutačnim izvršenjem, načini i uvjeti povrata sredstava uređeni su zasebnom Politikom povrata sredstava, koja precizira objektivne kriterije za njegovo pokretanje. Klijentu se preporučuje da se s njom upozna prije svake narudžbe.

7. Intellectual property and limits of use

The SYAGA Audit platform, its software components, its analysis engine, its documentation, its methods, its trademarks and its content remain the exclusive property of the Seller. Placing an order transfers no intellectual property rights to the Customer (French Intellectual Property Code, art. L122-6).

The Customer receives a personal, non-exclusive and non-transferable right to use the service and the reports for internal purposes. The Customer may keep the reports and share them freely within their organisation and with their advisers, their insurer or their client. The data of their Microsoft 365 tenant remains their property.

No reverse engineering. The Customer shall not decompile, disassemble or analyse the service in order to reconstruct how it works or to derive a competing service, and shall not circumvent its technical protection measures. This prohibition does not restrict the right of decompilation for interoperability provided by article L122-6-1 of the French Intellectual Property Code: that right is mandatory law and any clause to the contrary would be void.

The Customer shall likewise not extract or re-use a substantial part of the Seller's databases (French Intellectual Property Code, art. L342-1). Infringement is punishable under article L335-2 of the same code.

8. Limitation of liability

SYAGA Audit is an aid to assessment and documentation. The report describes a state observed at a given moment, from data read in read-only mode. It guarantees neither the Customer's regulatory compliance nor the absolute security of their Microsoft 365 environment, and replaces neither individual legal advice nor a certification.

The Seller is bound by an obligation of means. The Seller is not liable for the consequences of a security breach, a non-compliance or an incident affecting the Customer's environment.

To the extent permitted between professionals, the Seller's total liability, on any ground whatsoever, is limited to the amount actually paid by the Customer for the service concerned. Indirect damage, in particular loss of business, loss of data, loss of turnover and damage to reputation, is not compensated. This clause is consistent with article 10.3 of the terms of use.

This limitation does not apply in the event of gross negligence or wilful misconduct, nor where the law forbids it. It cannot deprive the Seller's essential obligation of its substance (French Civil Code, art. 1170); a debtor is in principle liable only for damage foreseeable when the contract was concluded (French Civil Code, art. 1231-3).

9. Contract concluded electronically

Before confirming the order, the Customer sees its details, its price excluding tax and its total price including all taxes, and can correct any input errors (French Civil Code, art. 1127-1 and 1127-2). These terms are accessible before the order, in a form that allows them to be kept and reproduced. Acceptance is collected through a checkbox that is never pre-ticked.

Identifying the text accepted. Every copy of these terms carries, at the top of the page, a digital fingerprint (SHA-256) computed on the text of its clauses in the language displayed. That fingerprint identifies this text down to a single character: it changes as soon as any clause changes. It is what makes it possible to establish later, and without argument, which text was brought to the Customer's attention and accepted by the Customer (French Civil Code, art. 1119 and 1366). The Customer is invited to save or print a copy of these terms before placing an order.

Language of the contract. The contract is concluded in French. Translations of these terms made available on the site are provided for the Customer's understanding; in the event of any discrepancy between a translation and the French text, the French text prevails. Where a clause is not yet available in the language displayed, this page states so at the top of the document.

Filing and copies. The Seller keeps a register of the successive versions of these terms and of their digital fingerprint. The concluded contract is not filed by the Seller in a form that the Customer can consult online. The Customer may obtain a copy of the text accepted by writing to contact@syaga.eu, quoting the date of the order or the fingerprint shown at the top of the copy read.

Article 1127-3 of the French Civil Code allows these obligations to be waived in contracts between professionals. The Seller does not use that option and applies these safeguards to every customer.

10. Mjerodavno pravo i nadležni sud

Ovi Opći uvjeti prodaje podliježu francuskom pravu.

U slučaju spora i ako izostane mirno rješenje, svaki spor u vezi s njihovim sklapanjem, izvršenjem ili tumačenjem u isključivoj je nadležnosti sudova mjesno nadležnih prema sjedištu SYAGA CONSULTING (Trgovački sud u Aix-en-Provenceu ili nadležni redovni sud).