Téarmaí agus Coinníollacha Ginearálta Díolacháin

1. Cuspóir agus raon feidhme

Rialaíonn na Téarmaí agus Coinníollacha Ginearálta Díolacháin seo (dá ngairtear na "Téarmaí" anseo feasta) díolachán na seirbhíse SYAGA Audit, iniúchadh comhlíonta Microsoft 365 a sheachadtar ar líne, ag SYAGA CONSULTING, EURL le caipiteal de 20 000 EUR, cláraithe i gClár Tráchtála agus Cuideachtaí Aix-en-Provence faoin uimhir SIREN 518 489 471, uimhir CBL laistigh den AE FR93518489471, a bhfuil a ceanncheathrú suite ag 2 Impasse Paul Langevin, 13110 Port-de-Bouc, agus a bhainisteoir Sébastien Questier á hionadú (dá ngairtear an "Díoltóir" anseo feasta), le custaiméir gairmiúil ar bith (dá ngairtear an "Custaiméir" anseo feasta).

Díoltar SYAGA Audit i gcomhthéacs caidrimh idir gairmithe (B2B). Cuireann cur isteach ordú in iúl go nglacann an Custaiméir go hiomlán leis na Téarmaí seo, atá ar fáil roimh an ordú.

Is éard atá i gceist leis an tseirbhís ná anailís ar mhodh léamh amháin ar shonraí cumraíochta thionónta Microsoft 365 an Chustaiméara (socruithe slándála, rialacha beartais, scóir agus meiteashonraí cumraíochta), gan aon ábhar (ríomhphoist, comhaid, teachtaireachtaí) san áireamh, agus táirgeadh tuarascála iniúchta a sheachadtar go digiteach.

2. Praghas

499,00 EUR HT  /  598,80 EUR TTC

Sloinntear na praghsanna in euro, gan cháin agus le cáin san áireamh. Is é 20 % an ráta CBL is infheidhme. Tá na praghsanna bailí ar dháta an ordaithe.

Tá an tseirbhís SYAGA Audit dírithe ar chliaint ghairmiúla atá bunaithe sa Fhrainc. Baineann Cáin Bhreisluacha na Fraince de ráta 20 % le gach ordú agus léirítear í ar an sonrasc a eisíonn an Díoltóir (SYAGA CONSULTING, EURL, uimhir CBL laistigh den AE FR93518489471).

Laghduithe praghais: ní dheonaítear aon laghdú praghais, lascaine ná aisíoc (mar a éilíonn airteagal L441-1 II de Chód Tráchtála na Fraince).

3. Ordú agus coinníollacha íocaíochta

Cuirtear an t-ordú isteach ar líne. Tá an íocaíocht iomlán, láithreach agus réamhíoctha le cárta bainc tríd an soláthraí íocaíochta Stripe, tráth an ordaithe.

Ós rud é go n-íoctar an tseirbhís roimh a seachadadh, is é 0 lá an spriocdháta íocaíochta conarthach (íocaíocht roimh an tseirbhís), de réir airteagal L441-1 II de Chód Tráchtála na Fraince. Ní chuirtear tús le rochtain ar an tseirbhís ná le seachadadh na tuarascála ach tar éis do Stripe an íocaíocht a dhearbhú.

Pionóis mhoille

Cé go bhfuil an tseirbhís réamhíoctha, agus de bhun airteagal L441-10 III de Chód Tráchtála na Fraince, sonraítear go mbeidh pionóis dlite de réir dlí i gcás moille íocaíochta ón lá tar éis dháta an spriocdháta ar an sonrasc, de réir an ráta úis a chuireann an Banc Ceannais Eorpach i bhfeidhm dá idirbheart athmhaoinithe is déanaí móide 10 bpointe céatadáin, gan an ráta sin a bheith níos ísle ná trí huaire an ráta úis dhlíthiúil.

Cúiteamh cnapshuime bailithe

De réir airteagail L441-10 III agus D441-5 de Chód Tráchtála na Fraince, gineann moill íocaíochta ar bith, de réir dlí agus gan fógra formheasa roimh ré, cúiteamh cnapshuime as costais bhailithe de 40 EUR in aghaidh gach sonraisc gan íoc. Nuair a shárálann na costais bhailithe iarbhír an méid cnapshuime seo, féadfar cúiteamh breise a éileamh, ar fianaise.

4. Seachadadh na seirbhíse digití

Seachadtar tuarascáil iniúchta SYAGA Audit (i bhformáid PDF agus/nó comhéadan ar líne) go digiteach, trí ríomhphost nó tríd an spás cliaint, go láithreach agus laistigh de tréimhse tháscach de thart ar 30 nóiméad tar éis do Stripe an íocaíocht a dhearbhú.

Ós rud é gur seirbhís dhigiteach í seo a chuirtear i gcrích go láithreach, cuirtear tús leis an soláthar a luaithe a dhearbhaítear an íocaíocht. Aithníonn agus glacann an Custaiméir go dtosaíonn feidhmiú na seirbhíse láithreach tar éis na híocaíochta.

Ceart cúlghairme agus tarscaoileadh sainráite. Toileann an Custaiméir, gairmí atá ag gníomhú i gcomhthéacs a ghníomhaíochta, go sainráite le feidhmiú láithreach na seirbhíse a luaithe a íoctar í agus tarscaoileann sé go sainráite aon cheart cúlghairme a bhféadfadh sé a bheith i dteideal dó, ós rud é gur ábhar digiteach a sholáthraítear láithreach í an tseirbhís. Bailítear an toiliú agus an tarscaoileadh seo go gníomhach tráth na híocaíochta, trí bhosca ticeála tiomnaithe.

Immediate performance and loss of the right of withdrawal. The Service is digital content supplied without a tangible medium, the performance of which begins as soon as payment is confirmed. By confirming their order, the Client expressly requests that performance begin before the expiry of the fourteen-day withdrawal period, and acknowledges that they will lose their right of withdrawal once the digital content has been supplied.

The Seller provides the Client, on a durable medium and before the expiry of the withdrawal period, with confirmation of that express agreement and of that acknowledgement. This confirmation is included in the payment confirmation email (Articles L. 221-28, 13° c and L. 221-13, second paragraph, of the French Consumer Code).

The Client thereby loses their right of withdrawal under Article L. 221-28, 13° of the French Consumer Code. In the alternative, the Service being a service fully performed as soon as the report is made available, Article L. 221-28, 1° of the same code also applies. These provisions implement statutory exceptions; they do not constitute a contractual waiver of a right of public policy (Article L. 221-29 of the French Consumer Code).

5. Gearáin

Féadfar gearán ar bith a bhaineann leis an ordú nó leis an tseirbhís a sheoladh chuig:

• Ríomhphost: contact@syaga.eu
• Post: SYAGA CONSULTING, 2 Impasse Paul Langevin, 13110 Port-de-Bouc, an Fhrainc

Gealltar don Díoltóir go n-admhóidh sé fáil an ghearáin agus go ndéileálfaidh sé leis laistigh de thréimhse tháscach de 5 lá oibre.

6. Aisíocaíocht

Ós rud é gur seirbhís dhigiteach a chuirtear i gcrích láithreach í SYAGA Audit, tá na modhanna agus na coinníollacha aisíocaíochta leagtha amach i bPolasaí Aisíocaíochta ar leith, a shonraíonn na critéir oibiachtúla lena spreagtar iad. Iarrtar ar an gCustaiméir eolas a chur air seo sula gcuireann sé ordú isteach.

7. Intellectual property and limits of use

The SYAGA Audit platform, its software components, its analysis engine, its documentation, its methods, its trademarks and its content remain the exclusive property of the Seller. Placing an order transfers no intellectual property rights to the Customer (French Intellectual Property Code, art. L122-6).

The Customer receives a personal, non-exclusive and non-transferable right to use the service and the reports for internal purposes. The Customer may keep the reports and share them freely within their organisation and with their advisers, their insurer or their client. The data of their Microsoft 365 tenant remains their property.

No reverse engineering. The Customer shall not decompile, disassemble or analyse the service in order to reconstruct how it works or to derive a competing service, and shall not circumvent its technical protection measures. This prohibition does not restrict the right of decompilation for interoperability provided by article L122-6-1 of the French Intellectual Property Code: that right is mandatory law and any clause to the contrary would be void.

The Customer shall likewise not extract or re-use a substantial part of the Seller's databases (French Intellectual Property Code, art. L342-1). Infringement is punishable under article L335-2 of the same code.

8. Limitation of liability

SYAGA Audit is an aid to assessment and documentation. The report describes a state observed at a given moment, from data read in read-only mode. It guarantees neither the Customer's regulatory compliance nor the absolute security of their Microsoft 365 environment, and replaces neither individual legal advice nor a certification.

The Seller is bound by an obligation of means. The Seller is not liable for the consequences of a security breach, a non-compliance or an incident affecting the Customer's environment.

To the extent permitted between professionals, the Seller's total liability, on any ground whatsoever, is limited to the amount actually paid by the Customer for the service concerned. Indirect damage, in particular loss of business, loss of data, loss of turnover and damage to reputation, is not compensated. This clause is consistent with article 10.3 of the terms of use.

This limitation does not apply in the event of gross negligence or wilful misconduct, nor where the law forbids it. It cannot deprive the Seller's essential obligation of its substance (French Civil Code, art. 1170); a debtor is in principle liable only for damage foreseeable when the contract was concluded (French Civil Code, art. 1231-3).

9. Contract concluded electronically

Before confirming the order, the Customer sees its details, its price excluding tax and its total price including all taxes, and can correct any input errors (French Civil Code, art. 1127-1 and 1127-2). These terms are accessible before the order, in a form that allows them to be kept and reproduced. Acceptance is collected through a checkbox that is never pre-ticked.

Identifying the text accepted. Every copy of these terms carries, at the top of the page, a digital fingerprint (SHA-256) computed on the text of its clauses in the language displayed. That fingerprint identifies this text down to a single character: it changes as soon as any clause changes. It is what makes it possible to establish later, and without argument, which text was brought to the Customer's attention and accepted by the Customer (French Civil Code, art. 1119 and 1366). The Customer is invited to save or print a copy of these terms before placing an order.

Language of the contract. The contract is concluded in French. Translations of these terms made available on the site are provided for the Customer's understanding; in the event of any discrepancy between a translation and the French text, the French text prevails. Where a clause is not yet available in the language displayed, this page states so at the top of the document.

Filing and copies. The Seller keeps a register of the successive versions of these terms and of their digital fingerprint. The concluded contract is not filed by the Seller in a form that the Customer can consult online. The Customer may obtain a copy of the text accepted by writing to contact@syaga.eu, quoting the date of the order or the fingerprint shown at the top of the copy read.

Article 1127-3 of the French Civil Code allows these obligations to be waived in contracts between professionals. The Seller does not use that option and applies these safeguards to every customer.

10. Dlí is infheidhme agus dlínse chuí

Tá na Téarmaí seo faoi réir dhlí na Fraince.

I gcás díospóide agus in éagmais réiteach cairdiúil, tagann díospóid ar bith a bhaineann lena bunú, lena feidhmiú nó lena léiriú faoi dhlínse eisiach chúirteanna cheantar cheanncheathrú SYAGA CONSULTING (Cúirt Tráchtála Aix-en-Provence nó an chúirt bhreithiúnach chuí).