Üldised müügitingimused

1. Ese ja kohaldamisala

Käesolevad üldised müügitingimused (edaspidi "CGV") reguleerivad SYAGA Audit teenuse müüki - Microsoft 365 vastavusaudit, mida osutab veebis SYAGA CONSULTING, EURL osakapitaliga 20 000 eurot, registreeritud Aix-en-Provence'i äriregistris SIREN-numbriga 518 489 471, ühenduse käibemaksukohustuslase number FR93518489471, registrijärgse asukohaga 2 Impasse Paul Langevin, 13110 Port-de-Bouc, esindaja juhataja Sébastien Questier (edaspidi "Müüja"), igale äriliselt tegutsevale kliendile (edaspidi "Klient").

SYAGA Audit turustatakse ettevõtjatevahelistes (B2B) suhetes. Tellimuse esitamine tähendab käesolevate, enne tellimust kättesaadavate CGV täielikku ja tingimusteta aktsepteerimist Kliendi poolt.

Teenus seisneb Kliendi Microsoft 365 tenandi konfiguratsiooniandmete (turvasätted, reeglid, skoorid ja konfiguratsiooni metaandmed) ainult lugemisõigusega analüüsis, välja arvatud igasugune sisu (kirjad, failid, sõnumid), ning digitaalselt edastatava auditiaruande koostamises.

2. Hind

499,00 EUR HT  /  598,80 EUR TTC

Hinnad on väljendatud eurodes, käibemaksuta ja käibemaksuga. Kohaldatav käibemaksumäär on 20%. Hinnad kehtivad tellimuse esitamise kuupäeval.

SYAGA Audit teenus on mõeldud Prantsusmaal registreeritud äriklientidele. 20% suurune Prantsuse käibemaks kohaldub kõikidele tellimustele ja on märgitud Müüja (SYAGA CONSULTING, EURL, ühenduse käibemaksukohustuslase number FR93518489471) väljastatud arvel.

Hinnaalandused: ühtegi hinnaalandust, soodustust ega tagasimakset ei anta (märge Prantsuse kaubandusseadustiku artikli L441-1 II alusel).

3. Tellimus ja maksetingimused

Tellimus esitatakse veebis. Makse tasutakse täies ulatuses, kohe ja ettemaksuna pangakaardiga makseteenuse pakkuja Stripe kaudu tellimuse esitamise hetkel.

Kuna teenuse eest tasutakse enne selle osutamist, on lepinguline maksetähtaeg 0 päeva (ettemaks enne teenuse osutamist) vastavalt Prantsuse kaubandusseadustiku artiklile L441-1 II. Juurdepääs teenusele ja aruande üleandmine käivitatakse alles pärast Stripe'i makse kinnitust.

Viivistrahvid

Kuigi teenus on ettemakstud, täpsustatakse vastavalt Prantsuse kaubandusseadustiku artiklile L441-10 III, et maksmisviivituse korral kuuluvad viivised automaatselt tasumisele alates arvel märgitud tähtpäevale järgnevast päevast, määraga, mis vastab Euroopa Keskpanga viimasele refinantseerimistehingu määrale, millele on lisatud 10 protsendipunkti, kusjuures see määr ei tohi olla väiksem kui kolmekordne seadusjärgne intressimäär.

Sissenõudmiskulude kindlasummaline hüvitis

Vastavalt Prantsuse kaubandusseadustiku artiklitele L441-10 III ja D441-5 toob igasugune maksmisviivitus automaatselt ja eelneva ametliku hoiatuseta kaasa 40-eurose kindlasummalise sissenõudmiskulude hüvitise tasumise iga tasumata arve kohta. Kui tegelikud sissenõudmiskulud ületavad seda kindlasummalist hüvitist, võib tõendite alusel nõuda täiendavat hüvitist.

4. Digitaalse teenuse üleandmine

SYAGA Audit auditiaruanne (PDF-vormingus ja/või veebiliideses) edastatakse digitaalselt, e-posti teel või kliendikonto kaudu, koheselt ja umbes 30 minuti jooksul pärast Stripe'i makse kinnitust.

Kuna tegemist on kohese täitmisega digitaalse teenusega, algab selle osutamine kohe pärast makse kinnitust. Klient tunnistab ja nõustub, et teenuse osutamine algab kohe pärast maksmist.

Taganemisõigus ja sellest sõnaselge loobumine. Klient, kes tegutseb ettevõtjana oma äritegevuse raames, nõustub sõnaselgelt teenuse kohese osutamisega kohe pärast maksmist ja loobub sõnaselgelt igasugusest taganemisõigusest, mis tal võiks olla, kuna teenus kujutab endast koheselt edastatavat digitaalset sisu. See nõusolek ja loobumine antakse aktiivselt maksmise hetkel eraldi märkeruudu kaudu.

Immediate performance and loss of the right of withdrawal. The Service is digital content supplied without a tangible medium, the performance of which begins as soon as payment is confirmed. By confirming their order, the Client expressly requests that performance begin before the expiry of the fourteen-day withdrawal period, and acknowledges that they will lose their right of withdrawal once the digital content has been supplied.

The Seller provides the Client, on a durable medium and before the expiry of the withdrawal period, with confirmation of that express agreement and of that acknowledgement. This confirmation is included in the payment confirmation email (Articles L. 221-28, 13° c and L. 221-13, second paragraph, of the French Consumer Code).

The Client thereby loses their right of withdrawal under Article L. 221-28, 13° of the French Consumer Code. In the alternative, the Service being a service fully performed as soon as the report is made available, Article L. 221-28, 1° of the same code also applies. These provisions implement statutory exceptions; they do not constitute a contractual waiver of a right of public policy (Article L. 221-29 of the French Consumer Code).

5. Kaebused

Tellimuse või teenusega seotud kaebused saab esitada:

• E-post: contact@syaga.eu
• Kiri: SYAGA CONSULTING, 2 Impasse Paul Langevin, 13110 Port-de-Bouc, Prantsusmaa

Müüja kohustub kaebuse kättesaamist kinnitama ja seda menetlema umbes 5 tööpäeva jooksul.

6. Tagasimakse

Kuna SYAGA Audit on koheselt täidetav digitaalne teenus, on tagasimakse tingimused ja kord kehtestatud eraldi tagasimaksepoliitikaga, milles on täpsustatud tagasimakse objektiivsed käivitavad kriteeriumid. Kliendil soovitatakse sellega enne tellimuse esitamist tutvuda.

7. Intellectual property and limits of use

The SYAGA Audit platform, its software components, its analysis engine, its documentation, its methods, its trademarks and its content remain the exclusive property of the Seller. Placing an order transfers no intellectual property rights to the Customer (French Intellectual Property Code, art. L122-6).

The Customer receives a personal, non-exclusive and non-transferable right to use the service and the reports for internal purposes. The Customer may keep the reports and share them freely within their organisation and with their advisers, their insurer or their client. The data of their Microsoft 365 tenant remains their property.

No reverse engineering. The Customer shall not decompile, disassemble or analyse the service in order to reconstruct how it works or to derive a competing service, and shall not circumvent its technical protection measures. This prohibition does not restrict the right of decompilation for interoperability provided by article L122-6-1 of the French Intellectual Property Code: that right is mandatory law and any clause to the contrary would be void.

The Customer shall likewise not extract or re-use a substantial part of the Seller's databases (French Intellectual Property Code, art. L342-1). Infringement is punishable under article L335-2 of the same code.

8. Limitation of liability

SYAGA Audit is an aid to assessment and documentation. The report describes a state observed at a given moment, from data read in read-only mode. It guarantees neither the Customer's regulatory compliance nor the absolute security of their Microsoft 365 environment, and replaces neither individual legal advice nor a certification.

The Seller is bound by an obligation of means. The Seller is not liable for the consequences of a security breach, a non-compliance or an incident affecting the Customer's environment.

To the extent permitted between professionals, the Seller's total liability, on any ground whatsoever, is limited to the amount actually paid by the Customer for the service concerned. Indirect damage, in particular loss of business, loss of data, loss of turnover and damage to reputation, is not compensated. This clause is consistent with article 10.3 of the terms of use.

This limitation does not apply in the event of gross negligence or wilful misconduct, nor where the law forbids it. It cannot deprive the Seller's essential obligation of its substance (French Civil Code, art. 1170); a debtor is in principle liable only for damage foreseeable when the contract was concluded (French Civil Code, art. 1231-3).

9. Contract concluded electronically

Before confirming the order, the Customer sees its details, its price excluding tax and its total price including all taxes, and can correct any input errors (French Civil Code, art. 1127-1 and 1127-2). These terms are accessible before the order, in a form that allows them to be kept and reproduced. Acceptance is collected through a checkbox that is never pre-ticked.

Identifying the text accepted. Every copy of these terms carries, at the top of the page, a digital fingerprint (SHA-256) computed on the text of its clauses in the language displayed. That fingerprint identifies this text down to a single character: it changes as soon as any clause changes. It is what makes it possible to establish later, and without argument, which text was brought to the Customer's attention and accepted by the Customer (French Civil Code, art. 1119 and 1366). The Customer is invited to save or print a copy of these terms before placing an order.

Language of the contract. The contract is concluded in French. Translations of these terms made available on the site are provided for the Customer's understanding; in the event of any discrepancy between a translation and the French text, the French text prevails. Where a clause is not yet available in the language displayed, this page states so at the top of the document.

Filing and copies. The Seller keeps a register of the successive versions of these terms and of their digital fingerprint. The concluded contract is not filed by the Seller in a form that the Customer can consult online. The Customer may obtain a copy of the text accepted by writing to contact@syaga.eu, quoting the date of the order or the fingerprint shown at the top of the copy read.

Article 1127-3 of the French Civil Code allows these obligations to be waived in contracts between professionals. The Seller does not use that option and applies these safeguards to every customer.

10. Kohaldatav õigus ja pädev kohus

Käesolevad CGV on reguleeritud Prantsuse õigusega.

Vaidluse ja rahumeelse lahenduse puudumise korral kuulub igasugune vaidlus, mis on seotud nende sõlmimise, täitmise või tõlgendamisega, SYAGA CONSULTINGu registrijärgse asukoha järgse kohtu (Aix-en-Provence'i kaubanduskohus või pädev üldkohus) ainupädevusse.