Almindelige salgsbetingelser

1. Formål og anvendelsesområde

Nærværende almindelige salgsbetingelser (herefter "Betingelserne") regulerer salget af tjenesten SYAGA Audit, en online compliance-audit af Microsoft 365, leveret af SYAGA CONSULTING, EURL med en selskabskapital på 20.000 EUR, registreret i handels- og selskabsregistret i Aix-en-Provence under SIREN 518 489 471, EU-momsnummer FR93518489471, med hjemsted på 2 Impasse Paul Langevin, 13110 Port-de-Bouc, repræsenteret ved sin direktør Sébastien Questier (herefter "Sælger"), til enhver erhvervsdrivende kunde (herefter "Kunden").

SYAGA Audit sælges udelukkende i forhold mellem erhvervsdrivende (B2B). Afgivelse af en ordre indebærer Kundens fulde og uforbeholdne accept af nærværende betingelser, som er tilgængelige forud for bestillingen.

Tjenesten består i analyse, udelukkende i læsetilstand, af konfigurationsdata i Kundens Microsoft 365-tenant (sikkerhedsindstillinger, politikregler, scorer og konfigurationsmetadata), med udelukkelse af alt indhold (e-mails, filer, beskeder), samt udarbejdelse af en auditrapport, der leveres digitalt.

2. Pris

499,00 EUR HT  /  598,80 EUR TTC

Priserne er angivet i euro, ekskl. og inkl. alle afgifter. Den gældende momssats er 20 %. Priserne gælder på bestillingstidspunktet.

Tjenesten SYAGA Audit er rettet mod erhvervsdrivende kunder etableret i Frankrig. Fransk moms med en sats på 20 % gælder for samtlige ordrer og fremgår af den faktura, Sælger udsteder (SYAGA CONSULTING, EURL, EU-momsnummer FR93518489471).

Prisnedsættelser: der ydes ingen prisnedsættelse, rabat eller bonus (oplysning i henhold til den franske handelslovs artikel L441-1 II).

3. Bestilling og betalingsvilkår

Bestilling foretages online. Betaling sker fuldt ud, kontant og forudbetalt med betalingskort via betalingsudbyderen Stripe på bestillingstidspunktet.

Da tjenesten betales, før den leveres, er den kontraktuelle betalingsfrist 0 dage (betaling forud for ydelsen), i overensstemmelse med den franske handelslovs artikel L441-1 II. Adgangen til tjenesten og leveringen af rapporten udløses først, når Stripe har bekræftet betalingen.

Morarenter

Selvom ydelsen er forudbetalt, og i medfør af den franske handelslovs artikel L441-10 III, præciseres det, at der ved forsinket betaling automatisk påløber morarenter fra dagen efter fakturaens forfaldsdato, til en sats svarende til Den Europæiske Centralbanks seneste refinansieringsrente forhøjet med 10 procentpoint, dog mindst tre gange den lovbestemte rentesats.

Fast godtgørelse for inddrivelsesomkostninger

I overensstemmelse med den franske handelslovs artikler L441-10 III og D441-5 medfører enhver forsinket betaling automatisk og uden forudgående påkrav en fast godtgørelse for inddrivelsesomkostninger på 40 EUR pr. ubetalt faktura. Hvis de faktisk afholdte inddrivelsesomkostninger overstiger dette faste beløb, kan der på baggrund af dokumentation kræves supplerende godtgørelse.

4. Levering af den digitale tjeneste

Auditrapporten fra SYAGA Audit (PDF-format og/eller online grænseflade) leveres digitalt, via e-mail eller kundeportalen, umiddelbart og inden for en vejledende frist på ca. 30 minutter efter Stripes betalingsbekræftelse.

Da der er tale om en digital tjeneste med øjeblikkelig levering, påbegyndes leveringen straks efter betalingsbekræftelsen. Kunden anerkender og accepterer, at udførelsen af tjenesten påbegyndes umiddelbart efter betalingen.

Fortrydelsesret og udtrykkeligt afkald. Kunden, der handler som erhvervsdrivende inden for rammerne af sin virksomhed, giver udtrykkeligt samtykke til øjeblikkelig udførelse af tjenesten fra betalingstidspunktet og giver udtrykkeligt afkald på enhver eventuel fortrydelsesret, idet tjenesten udgør digitalt indhold, der leveres øjeblikkeligt. Dette samtykke og afkald indhentes aktivt på betalingstidspunktet ved hjælp af et dedikeret afkrydsningsfelt.

Immediate performance and loss of the right of withdrawal. The Service is digital content supplied without a tangible medium, the performance of which begins as soon as payment is confirmed. By confirming their order, the Client expressly requests that performance begin before the expiry of the fourteen-day withdrawal period, and acknowledges that they will lose their right of withdrawal once the digital content has been supplied.

The Seller provides the Client, on a durable medium and before the expiry of the withdrawal period, with confirmation of that express agreement and of that acknowledgement. This confirmation is included in the payment confirmation email (Articles L. 221-28, 13° c and L. 221-13, second paragraph, of the French Consumer Code).

The Client thereby loses their right of withdrawal under Article L. 221-28, 13° of the French Consumer Code. In the alternative, the Service being a service fully performed as soon as the report is made available, Article L. 221-28, 1° of the same code also applies. These provisions implement statutory exceptions; they do not constitute a contractual waiver of a right of public policy (Article L. 221-29 of the French Consumer Code).

5. Reklamationer

Enhver reklamation vedrørende bestillingen eller tjenesten kan rettes til:

• E-mail: contact@syaga.eu
• Post: SYAGA CONSULTING, 2 Impasse Paul Langevin, 13110 Port-de-Bouc, Frankrig

Sælger forpligter sig til at bekræfte modtagelsen og behandle enhver reklamation inden for en vejledende frist på 5 hverdage.

6. Tilbagebetaling

Da tjenesten SYAGA Audit er en digital tjeneste med øjeblikkelig levering, er vilkårene og betingelserne for tilbagebetaling reguleret i en separat tilbagebetalingspolitik, der fastsætter de objektive kriterier herfor. Kunden opfordres til at gøre sig bekendt med denne, inden der bestilles.

7. Intellectual property and limits of use

The SYAGA Audit platform, its software components, its analysis engine, its documentation, its methods, its trademarks and its content remain the exclusive property of the Seller. Placing an order transfers no intellectual property rights to the Customer (French Intellectual Property Code, art. L122-6).

The Customer receives a personal, non-exclusive and non-transferable right to use the service and the reports for internal purposes. The Customer may keep the reports and share them freely within their organisation and with their advisers, their insurer or their client. The data of their Microsoft 365 tenant remains their property.

No reverse engineering. The Customer shall not decompile, disassemble or analyse the service in order to reconstruct how it works or to derive a competing service, and shall not circumvent its technical protection measures. This prohibition does not restrict the right of decompilation for interoperability provided by article L122-6-1 of the French Intellectual Property Code: that right is mandatory law and any clause to the contrary would be void.

The Customer shall likewise not extract or re-use a substantial part of the Seller's databases (French Intellectual Property Code, art. L342-1). Infringement is punishable under article L335-2 of the same code.

8. Limitation of liability

SYAGA Audit is an aid to assessment and documentation. The report describes a state observed at a given moment, from data read in read-only mode. It guarantees neither the Customer's regulatory compliance nor the absolute security of their Microsoft 365 environment, and replaces neither individual legal advice nor a certification.

The Seller is bound by an obligation of means. The Seller is not liable for the consequences of a security breach, a non-compliance or an incident affecting the Customer's environment.

To the extent permitted between professionals, the Seller's total liability, on any ground whatsoever, is limited to the amount actually paid by the Customer for the service concerned. Indirect damage, in particular loss of business, loss of data, loss of turnover and damage to reputation, is not compensated. This clause is consistent with article 10.3 of the terms of use.

This limitation does not apply in the event of gross negligence or wilful misconduct, nor where the law forbids it. It cannot deprive the Seller's essential obligation of its substance (French Civil Code, art. 1170); a debtor is in principle liable only for damage foreseeable when the contract was concluded (French Civil Code, art. 1231-3).

9. Contract concluded electronically

Before confirming the order, the Customer sees its details, its price excluding tax and its total price including all taxes, and can correct any input errors (French Civil Code, art. 1127-1 and 1127-2). These terms are accessible before the order, in a form that allows them to be kept and reproduced. Acceptance is collected through a checkbox that is never pre-ticked.

Identifying the text accepted. Every copy of these terms carries, at the top of the page, a digital fingerprint (SHA-256) computed on the text of its clauses in the language displayed. That fingerprint identifies this text down to a single character: it changes as soon as any clause changes. It is what makes it possible to establish later, and without argument, which text was brought to the Customer's attention and accepted by the Customer (French Civil Code, art. 1119 and 1366). The Customer is invited to save or print a copy of these terms before placing an order.

Language of the contract. The contract is concluded in French. Translations of these terms made available on the site are provided for the Customer's understanding; in the event of any discrepancy between a translation and the French text, the French text prevails. Where a clause is not yet available in the language displayed, this page states so at the top of the document.

Filing and copies. The Seller keeps a register of the successive versions of these terms and of their digital fingerprint. The concluded contract is not filed by the Seller in a form that the Customer can consult online. The Customer may obtain a copy of the text accepted by writing to contact@syaga.eu, quoting the date of the order or the fingerprint shown at the top of the copy read.

Article 1127-3 of the French Civil Code allows these obligations to be waived in contracts between professionals. The Seller does not use that option and applies these safeguards to every customer.

10. Lovvalg og værneting

Nærværende betingelser er underlagt fransk ret.

Ved tvist, og hvis der ikke opnås en mindelig løsning, henlægges enhver tvist om indgåelse, udførelse eller fortolkning af aftalen til enekompetencen for domstolene i SYAGA CONSULTINGs hjemstedskreds (Handelsretten i Aix-en-Provence eller den kompetente byret).